Les nouvelles technologies : quels impacts sur la mutualisation des fonctions financières ?

Impact of technology and automation on organizations : an Asia-Pacific point of view

Par Jean-Paul Binot Publié le 17/03/2019

Impact of technology and automation on organizations : an Asia-Pacific point of view

Par Jean-Paul Binot Publié le 17/03/2019
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Asia-Pacific (APAC) is home to half of the world’s population, and also its biggest hub for economic growth. Technology and automation are even more relevant in APAC as in Europe and North America, because APAC is also the premier hub for Business Process Outsourcing (BPO). Here more than anywhere else, organizations need to change fast and find ways to make the best out of opportunities created by new technology advances.

A disappointing start?

One of the key attractions of RPA is its ability to provide significant cost and productivity benefits in a very short time period (most RPA use cases have a return on investment of less than a year). These obvious attractions notwithstanding, the growing perception of RPA being a stand-alone transformation lever to quickly realize benefits has led many organizations in Asia and Oceania, particularly in the more expensive countries (Australia, Singapore, and Japan), to treat RPA as a series of point solutions, simply aping human behaviors, with scattered process ownership and less than adequate governance. On the whole, while providing a first experience of implemen...