The Human Side of Transformation

Success in the digital era is less about tools and more about people. High-impact teams are the true engine of transformation.
This article presents how Tuckman’s stages of team development meet the realities of global business services and how they are put into practice.

Forming a new team happens whenever there are changes in a new department, changes in the organization structure, or there is a new project that needs a team to implement it.

Drawing from my experience leading a newly formed business excellence team—spanning multiple locations and tasked with delivering rapid improvements. I discovered that the journey to high performance is as much a...