What is the problem?

If you are tasked with developing an AI roadmap for your organization, you probably want to understand the key success factors to deliver on the AI promise. Imagine the following scenario: you are accountable for the delivery of a high priority AI programme, the program has been launched few months earlier and, so far, is on plan. The innovation team has been working very hard to create an AI solution, while the delivery team has begun deploying it in various markets. Both are determined to maximize customer satisfaction and adoption; however, you started to notice some frictions appearing. In the last meetings you heard comments like, « We gave you the requirements...