Global policies, local communication style

While treasurers make efforts to gain efficiency and improve processes all over the world, they can easily forget that cultural differences and not just tax and regulatory restrictions, will impact the way people perform and prioritise activities. Indeed, cultural misunderstandings are often at the heart of the delays and frustrations in implementing projects.

But what do we mean by culture? One way of understanding it, is as a set of shared values, beliefs, symbols and norms that influence the way a group of people think, feel and behave. These are deeply engrained. To complicate things further, cultures are not just national but also regional, ...